Help Keep Yumitrade Safe
Report fraud, counterfeit goods, or policy violations to protect our community
What to Report
If you encounter any of the following, please report it immediately.
Fraudulent Seller
Misrepresentation of business identity, fake company details, or deliberate intent to defraud buyers.
Counterfeit Products
Fake, imitation, or knock-off goods being sold as genuine branded products.
Misleading Listings
Inaccurate product descriptions, misleading photos, or false claims about product quality or origin.
Harassment
Abusive communication, threats, intimidation, or any form of harassment towards other users.
IP Infringement
Trademark violations, copyright infringement, or unauthorized use of intellectual property.
Payment Fraud
Unauthorized transactions, payment scams, attempts to circumvent the escrow system, or chargebacks.
Submit a Report
Report a safety or policy issue without signing in. We will give you a reference to keep.
How to Report
Follow these three steps to submit a report.
Identify the Issue
Choose the category that best describes the violation. Be specific about what happened and when it occurred.
Gather Evidence
Collect screenshots, order details, communications, and any other documentation that supports your report.
Submit Report
Use the report form below to receive a reference. Include the order or listing ID if applicable.
Need to send evidence?
Use the form above first to get a reference. You can also email evidence to report@yumitrade.org. Include the reference shown by the form, the order or listing ID (if applicable), and supporting evidence. Email replies are separate from your private tracking page.
What Happens Next
Here's what to expect after submitting your report.
Receipt
After submissionThe form shows a reference number. Save it for any follow-up.
Review
During support hoursOur team reviews the report. Check your private tracking link for questions and updates.
Resolution
Depends on the reportWe investigate and take the action the evidence supports.
Confidentiality
Throughout the processWe handle report details carefully and limit access to the team reviewing them.
Our Anti-Fraud Commitment
Yumitrade proactively works to prevent fraud and protect our community.
Supplier Verification Programme
Every supplier undergoes identity and business verification before they can list products on the platform.
AI-Powered Monitoring
Automated systems continuously scan listings for fraudulent patterns, counterfeit indicators, and policy violations.
Regular Compliance Audits
Periodic reviews of active suppliers to ensure ongoing compliance with platform standards and regulations.
Zero Tolerance for Counterfeits
Confirmed counterfeit sellers are permanently banned and reported to relevant authorities.
Submit a Report
Help us maintain a safe and trustworthy marketplace for everyone.